Documentation/Start here·2 min read·Updated Nov 7, 2026
What is Shipment Insight?
Shipment Insight shows where every shipment is, predicts when it will arrive and what might go wrong, and helps you act before it becomes a problem: from the truck on the highway to the door at the dock.
See, predict, act
Most delays are visible long before they happen: a driver running out of hours, a slow pickup, snow on a mountain pass. Shipment Insight brings every tracking source into one timeline per shipment, predicts the arrival, and tells you which loads need attention and why.
| Module | What it does | Status |
|---|---|---|
| Transportation visibility | Live position, milestones and history for every shipment, from every tracking source. | In preview |
| Predictive intelligence | Predicted arrival times, risk of missing the appointment, and the reasons behind each score. | In preview |
| Exceptions | One list of shipments that need attention, highest risk first. | In preview |
| Yard and dock | Dock appointments, gate check-in, yard inventory and detention, connected to live ETAs. | Planned |
| Orchestration | Automated playbooks: reschedule appointments, notify customers, tender loads. | Planned |
Simulated data
While the platform is in preview, the console shows simulated data: the carriers, loads and facilities are fictional. A badge at the top of the screen says so.
Who uses it
- Shippers track inbound and outbound freight across all their carriers and answer "where is my order?" in seconds.
- Carriers share tracking once, with every customer, without extra apps or portals.
- Brokers and 3PLs follow hundreds of loads across many carriers without check calls.
- Facilities see trucks coming before they reach the gate, and run docks and the yard from the same data.
What each of them can see is explained in Roles and access.
Next steps
- Step 1Open the Overview to see active shipments, loads at risk and your tracking rate.
- Step 2Open any shipment to see its timeline, its predicted arrival and why it is (or isn't) at risk.
- Step 3Read Shipment lifecycle to understand every status and milestone.