Documentation
Everything about Shipment Insight: how it works, what each screen does, and how to connect your systems.
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What is Shipment Insight?
Shipment Insight shows where every shipment is, predicts when it will arrive and what might go wrong, and helps you act before it becomes a problem: from the truck on the highway to the door at the dock.
Getting around the console
The console has a sidebar with your company and one entry per module, grouped by section, and a header with the language and your account menu (theme included). This page shows where everything is.
Visibility
Shipment lifecycle
Every shipment moves through the same statuses, from dispatched to delivered. Each step is recorded as a milestone with its time and the source that reported it.
Tracking sources
Shipment Insight can track a shipment from five kinds of sources: the truck's ELD or telematics, the carrier's API, EDI 214 messages, a driver app or link, and manual updates. It uses the best one available and falls back automatically.
Live map
The live map shows where your active shipments are. Today it's a schematic preview; the full road map with live positions, trails and geofences comes with the tracking service.
Exceptions
Exceptions is one inbox of the problems on your shipments that need attention, most severe first. Filter by status and type, open the shipment, and resolve an exception with a reason.
Intelligence
Yard and dock
Integrations and API
Notifications
Notifications will tell you when something needs your attention: a shipment at risk, a late arrival, a delivery. You'll choose the rules, the channels and when not to be disturbed. Planned.
API overview
The Shipment Insight API will let your systems create shipments, read tracking and predictions, and manage webhooks over REST and JSON. This page is a preview of how it will work; details may change before launch.
Webhooks
Webhooks will send events to your own systems as they happen: status changes, milestones, new ETAs, risk changes and exceptions. Every delivery is signed, so you can check it came from Shipment Insight. Planned.
Push API for carriers
If we can't connect to your ELD or GPS provider, your systems can send locations, statuses and documents to Shipment Insight directly. One integration reaches every customer you haul for.
Account and security
Roles and access
What you can see depends on three things: your organization type, your role inside the organization, and the data you've been given access to. Shared shipments are visible to every party involved, and nothing else is.
Sign-in and account security
How you'll sign in to Shipment Insight and keep your account safe: passwords, passkeys, two-factor authentication, recovery codes, and control over your sessions and devices. Sign-in is rolling out now.
Privacy and data
What data Shipment Insight stores, how driver location is protected, how long data is kept, how your data is kept separate from other customers, and how you can see who accessed it.