Documentation/Reference·3 min read·Updated Nov 7, 2026
Frequently asked questions
Short answers to the questions we hear most, with links to the full explanation.
General
Is the data in the console real?
No. While the platform is in preview, every carrier, load and facility is fictional. The Simulated data badge in the header is a reminder.
What can I use today, and what's coming?
Today you can explore the console: Overview, Shipments, Live map, Exceptions and the shipment details, all with simulated data. Tracking real loads, sign-in, notifications and the API are being built.
Platform status shows how far each part is, and the Changelog lists what has shipped.
Which modes of transport are supported?
Full truckload (FTL) in North America comes first. LTL and parcel follow, then ocean, air, rail and intermodal.
Does Shipment Insight replace my TMS?
No. Shipment Insight connects to your TMS or ERP for shipments and adds tracking, predictions and, later, yard and dock. Load planning, rating and freight audit stay in your TMS.
Tracking
What does a carrier need to do to be tracked?
Ideally, connect their ELD or telematics provider once. After that, every load they carry for any Shipment Insight customer can be tracked. Carriers without an ELD connection can use their API, EDI 214 or a driver tracking link. See Tracking sources.
Do carriers pay to be tracked?
No. Carriers are always free on Shipment Insight.
Why is a shipment's last update shown in red?
It hasn't sent a position for more than 60 minutes. Shipment Insight tries the next tracking source automatically. If it stays red, contact the carrier. See Tracking rate and stale shipments.
Are drivers tracked after delivery?
No. Positions are collected only while a shipment is active, and driver-app tracking needs the driver's consent. See Driver location.
Predictions
How accurate is the predicted arrival?
The first version combines the road route, the driver's remaining hours and typical dwell at each facility. Machine-learning models that learn from your lanes come next. We'll publish accuracy measures once real shipments are tracked. See Predicted arrival and risk.
What does a 70% risk mean?
It means the shipment has about a 70% chance of missing its appointment, based on what we know now. It's High risk: act now. The reasons under Why tell you what's causing it.
Account and access
Why do I see "Page not found" for a shipment I know exists?
You don't have access to it. To protect every customer's data, anything you can't access looks exactly like something that doesn't exist. Ask your organization's admin. See Roles and access.
I lost my phone. How do I sign in?
Use one of your recovery codes instead of the authenticator code, or a passkey on another device. If you have neither, ask your organization's admin to reset your two-factor authentication. See Recovery codes.
Can we sign in with our company's single sign-on?
Not yet. Single sign-on for enterprise organizations is planned after sign-in launches. Until then, you can require passkeys or two-factor for everyone.
Can Shipment Insight staff see our data?
Only when support needs to, with a time limit and a reason, and every access is recorded in your audit log. See Shipment Insight staff access.
Are you SOC 2 certified?
Not yet. A SOC 2 audit is planned. We'll update Privacy and data when there's a report to share.
Can our data be stored in Canada?
It's planned: we intend to offer storage in Canada or the United States, chosen per organization. See Where data is stored.
Developers
Is there an API?
It's planned. The API overview describes the design (REST, JSON, scoped API keys) so you can prepare. Webhooks will push events to your systems.
Can I test without touching live data?
Yes, once the API launches. Keys starting with si_test_ work only against a sandbox with test data.